FAQ(1)                         mrtg                        FAQ(1)



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       help - How to get help if you have problems with MRTG

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       MRTG seems to raise a lot of questions. There are a number
       of resources apart from the documentation where you can
       find help for mrtg.

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       Alex van den Bogaerdt <alex@ergens.op.Het.Net> maintains
       the MRTG FAQ website on

        http://faq.mrtg.org

       In the following sections you find some additonal Fre-
       quently Asked Questions, with Answers.

       WWWWhhhhyyyy iiiissss tttthhhheeeerrrreeee nnnnoooo """"@@@@####$$$$%%%%"""" ((((mmmmyyyy nnnnaaaattttiiiivvvveeee llllaaaannnngggguuuuaaaaggggeeee)))) vvvveeeerrrrssssiiiioooonnnn ooooffff
       MMMMRRRRTTTTGGGG

       Nobody has contributed a _@_#_$_%_._p_m_d file yet. Go into the
       _m_r_t_g_-_2_._9_._2_3_/_t_r_a_n_s_l_a_t_e directory and create your own trans-
       lation file.  When you are happy with it send it to me for
       inclusion with the next mrtg release.

       IIII nnnneeeeeeeedddd aaaa ssssccccrrrriiiipppptttt ttttoooo mmmmaaaakkkkeeee mmmmrrrrttttgggg wwwwoooorrrrkkkk wwwwiiiitttthhhh mmmmyyyy xxxxyyyyzzzz ddddeeeevvvviiiicccceeee....

       Probably this has already been done. Check the stuff in
       the _m_r_t_g_-_2_._9_._2_3_/_c_o_n_t_r_i_b directory. There is a file called
       _0_0_I_N_D_E_X in that directory which tells what you can find in
       there.

       HHHHoooowwww ddddooooeeeessss tttthhhhiiiissss SSSSNNNNMMMMPPPP tttthhhhiiiinnnngggg wwwwoooorrrrkkkk

       There are many resources on the net, explaining about
       SNMP.  Take a look at this article from the Linux Journal
       by David Guerrero:

        http://www.develnet.es/~david/papers/snmp/

       And at this rather long document from CISCO

        http://www.cisco.com/univercd/cc/td/doc/cisintwk/ito_doc/snmp.htm


       TTTThhhheeee IIIImmmmaaaaggggeeeessss ccccrrrreeeeaaaatttteeeedddd bbbbyyyy MMMMRRRRTTTTGGGG llllooooooookkkk vvvveeeerrrryyyy ssssttttrrrraaaannnnggggeeee....

       Remove the *-{week,day,month,year}.png files and start
       MRTG again.  Using MRTG for the first time, you might have
       to do this twice. This will also help, when you introduce
       new routers into the cfg file.

       WWWWhhhhaaaatttt iiiissss mmmmyyyy CCCCoooommmmmmmmuuuunnnniiiittttyyyy NNNNaaaammmmeeee????

       Ask the person in charge of your Router or try 'public',
       as this is the default Community Name.

       MMMMyyyy ggggrrrraaaapppphhhhssss sssshhhhoooowwww aaaa ffffllllaaaatttt lllliiiinnnneeee dddduuuurrrriiiinnnngggg aaaannnn oooouuuuttttaaaaggggeeee.... WWWWhhhhyyyy ????

       Well, the short answer is that when an SNMP query goes out
       and a response doesn't come back, MRTG has to assume some-
       thing to put in the graph, and by default it assumes that
       the last answer we got back is probably closer to the
       truth than zero.  This assumption is not perfect (as you
       have noticed), it's a trade-off that happens to fail dur-
       ing a total outage.

       If this is an unacceptable trade-off,use the uuuunnnnkkkknnnnaaaasssszzzzeeeerrrroooo
       option.

       You may want to know what you're trading off, so in the
       spirit of trade-offs, here's the long answer:

       The problem is that MRTG doesn't know *why* the data
       didn't come back, all it knows is that it didn't come
       back.  It has to do something, and it assumes it's a stray
       lost packet rather than an outage.

       Why don't we always assume the circuit is down, and use
       zero, which will (we think) be more nearly right?  Well,
       it turns out that you may be taking advantage of MRTG's
       "assume last" behaviour without being aware of it.

       MRTG uses SNMP (Simple Network Management Protocol) to
       collect data, and SNMP uses UDP (User Datagram Protocol)
       to ship packets around.  UDP is connectionless (not guar-
       anteed) - unlike TCP where packets are tracked and
       acknowledged and, if needed, re-transmitted, UDP just
       throws packets at the network and hopes they arrive. Some-
       times they don't.

       One likely cause of lost SNMP data is congestion, another
       is busy routers.  Other possibilities include transient
       telecommunications problems, router buffer overflows
       (which may or may not be congestion-related), "dirty
       lines" (links with high error rates), and acts of God.
       These things happen all the time, we just don't notice
       because many interactive services are TCP-based and the
       lost packets get retransmitted automatically.

       In the above cases where some SNMP packets are lost but
       traffic is flowing, assuming zero is the wrong thing to do
       - you end up with a graph that looks like it's missing
       teeth whenever the link fills up.  MRTG interpolates the
       lost data to produce a smoother graph which is more accu-
       rate in cases of intermittent packet loss.  But with
       V2.8.4 and above, you can use the "unknaszero" option to
       produce whichever graph is best under the conditions typi-
       cal of your network.

AAAAUUUUTTTTHHHHOOOORRRR
       Tobias Oetiker <oetiker@ee.ethz.ch>



2002-10-16                    2.9.23                       FAQ(1)
